📍 Delivery

• We ship our products within a certain timeframe. 24 to 48 hours after confirmation of your order.
• Delivery is handled by our logistics partners and takes on average 5 to 10 business days depending on your location.
• A tracking number will be sent to you by email or SMS so that you can track the delivery of your package in real time.
• In case of delay or problem with delivery, our customer service is available at the following address info@joujouland.ca or via our contact form.

🔄 Returns & Refunds

• You have 30 days after receiving your order, you can return it if the product does not suit you.
• The product must be Unused, in perfect condition and in its original packaging .
• To initiate a return, contact us at info@joujouland.ca specifying your order number and the reason for the return.
• Once the return is validated, we will offer you either a exchange, credit note or refund according to your choice.
• Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

We are committed to providing you with a smooth and satisfying shopping experience. For any questions, please don't hesitate to contact us! 😊