1. Introduction

These terms of service are intended to inform you how JouJouland (hereinafter "we" or "our company") collects, uses, stores, and protects the personal data you provide when using our website (hereinafter "the Site"). We are committed to respecting your privacy and protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This policy will help you understand the measures we have put in place to ensure the security of your information and how we comply with data protection legislation. We place great importance on transparency and want to clearly inform you about how we use your data and the rights you have regarding it.

2. Data Collected

We collect the following data:

• Personal information : such as name, email address, postal address, and telephone number that you provide directly to us by filling out forms on the Site. This data allows us to communicate with you effectively and to process any request or order.

• Browsing data : such as IP address, browser type, pages viewed, and visit duration. This information is collected through cookies and similar technologies. It helps us better understand how users interact with the Site, so we can continuously improve our services.

• Transactional data : If you make purchases on our Site, we may collect information relating to payment methods, delivery addresses, and orders. This data is essential to ensure the proper execution of the contracts you enter into with us and to provide quality customer service.

3. Purposes of Data Processing

Your data is collected and processed for the following purposes:

• Order management : to process your orders, deliver products and services, and provide customer support. This also includes managing returns, refunds, and communicating the status of your orders.

• Service improvement : to optimize your user experience and personalize your browsing on the Site. This includes analyzing browsing data to identify technical problems and improve the Site's functionality.

• Marketing : to send you promotional information about our products and services, subject to your explicit consent. We may also offer you personalized offers based on your preferences and purchasing behavior.

• Security : To ensure the security of our Site, detect fraudulent activity, and protect our business interests. This includes monitoring suspicious connections and preventing threats.

4. Data Sharing

We may share your data with:

• Third-party service providers : such as logistics companies, payment service providers, or marketing partners, for the purpose of facilitating our business activities. These providers are required to respect the confidentiality of your data and to use it only within the scope of the services provided on our behalf.

• Legal authorities : In the event that we are required to disclose your information in connection with legal proceedings, a government request, or to comply with a legal obligation, we undertake to disclose only the information strictly necessary in such situations.

5. Data Retention Period

Your personal data is retained for as long as necessary for the purposes for which it was collected, unless otherwise required by law. Data related to business transactions will be retained in accordance with tax and accounting requirements. We have clear criteria in place to determine the retention period, and we ensure that your data is destroyed when it is no longer needed.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, misuse, loss, or disclosure. This includes the use of encryption technologies for sensitive information, as well as regular audits of our security systems. While we take precautions to protect your data, it is important to remember that no transmission system over the Internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

In accordance with current legislation, you have the following rights:

• Right of access : You can request a copy of the data we hold about you. This allows you to verify that the information is accurate and was collected lawfully.

• Right to rectification : you can request the correction of your data if it is inaccurate or incomplete.

• Right to erasure : you can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

• Right to restriction : you can request the restriction of the processing of your data in certain cases, for example if you contest the accuracy of the data.

• Right to object : you can object to the processing of your data for commercial prospecting purposes, or for reasons related to your personal situation.

• Right to data portability : You have the right to receive your data in a structured, commonly used, and machine-readable format. This allows you to transmit this data to another data controller, if technically feasible.

To exercise your rights, please contact us at the following address: info@joujouland.ca . . We are committed to processing your request as quickly as possible and at the latest within thirty days.

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about how you use the Site, in order to improve our services and personalize your experience. Cookies allow us to better understand your preferences and provide you with relevant content. You can manage your cookie preferences through your browser settings, including disabling certain types of cookies.

9. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, along with the date of the update. We encourage you to review this policy regularly to stay informed of any changes that may affect how we process your data. If the changes are substantial, we will notify you by email or other appropriate means.

10. Contact

For any questions regarding this privacy policy or the processing of your data, you can contact us at the following address: info@joujouland.ca . We are available to answer all your questions and provide you with any additional information you may need.